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Refund Policy

We have a 15-day refund policy after receiving the item. Please inspect your order upon receiving it and contact us immediately if the item is defective or damaged and if you receive the wrong item.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. Once we receive your item, we will inspect it and notify you that we have received your returned item.

 

We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days depending on your card issuer's policies.

We are also committed to offering excellent customer service and offer free shipping for orders above $150  However, please note that shipping charges from your purchase will not be refunded in the event that you want to return. If the item you want to return was eligible for free shipping you will be liable to pay the shipping fee.

 

Please note that we are not responsible for any shipping fees incurred with returning the item. If you have any questions regarding our Refund Policy, please don’t hesitate to contact us at hello@kharentacmo.com

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